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PRIVACY POLICY

At Handy Hearts, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase on our website.

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you make a purchase, create an account, or contact us, we may collect your name, email address, phone number, shipping and billing address, and payment information.

  • Non-Personal Information: This includes data such as your IP address, browser type, device information, and browsing activity on our website.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including sending order confirmations and shipping updates.

  • Communicate with you about promotions, new collections, or updates (if you have opted in).

  • Improve our website and customer experience.

  • Prevent fraudulent transactions and ensure the security of our website.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third parties who help us process payments, ship orders, or provide marketing and analytics services.

  • Legal Requirements: If required by law or to protect our rights, property, or safety.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies, but this may limit some functionalities of our website.

5. Your Rights

Depending on your location, you may have rights under privacy laws, including:

  • Accessing the personal information we have about you.

  • Requesting corrections or updates to your information.

  • Requesting the deletion of your data (subject to legal obligations).

6. Data Security

We use industry-standard security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Shipping & Delivery Policy

At Handy Hearts, we strive to deliver your jewelry safely, promptly, and with the utmost care. Please review our shipping and delivery policy below for details on how we handle your orders.

1. Processing Time

  • Order Processing: Orders are typically processed within 2 business days after payment is confirmed.

2. Shipping Methods & Costs

We offer the following shipping options:

  • Standard Shipping: 5–7 business days

  • International Shipping: Delivery times vary by destination, typically e.g., 7–14 business days.

Shipping Costs:
Shipping fees are calculated at checkout based on the shipping method, destination, and order value. Free shipping may be available for orders over 2000.

3. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package's progress via the carrier's website.

4. Delivery Times

Estimated delivery times are provided for your convenience but are not guaranteed. Delays may occur due to weather, holidays, customs inspections, or other unforeseen circumstances.

5. International Shipping

  • Customers are responsible for any customs duties, taxes, or fees applicable in their destination country.

  • International shipping times vary and may be subject to customs clearance delays.

6. Delivery Issues

  • Incorrect Address: Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Lost or Stolen Packages: Once the package is marked as delivered, we are not liable for loss or theft. If you believe your package is lost, please contact us or the carrier directly.

  • Damaged Items: If your order arrives damaged, please contact us within 2 days with video of the opening from the package and photos of the damaged product and packaging for assistance.

Refund & Cancellation Policy

At Handy Hearts, we want you to be completely satisfied with your purchase. This Refund & Cancellation Policy explains the terms under which you can request refunds, exchanges, or cancellations.

1. Cancellation Policy

  • Order Cancellations:

    • Orders can be canceled within 24 hours of placement, provided they have not been processed or shipped.

  • To request a cancellation, please contact us at 6383258717 with your order details.

2. Refund Policy

  • Eligibility for Refunds:

    • Refunds are available for items that are:

      • Returned in their original, unused condition with tags and packaging intact.

      • Reported as defective or damaged upon arrival (with proof, such as video and photos).

    • Certain items are non-refundable, including:

      • Custom or personalized jewelry.

      • Items marked as "final sale."

  • Timeframe for Refund Requests:

    • Refund requests must be initiated within 2 days of receiving the item.

  • Refund Process:

    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

    • If approved, the refund will be processed to your original payment method within 7–10 business days.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or damaged.

  • For defective or damaged items, we will provide a prepaid return shipping label.

4. Exchange Policy

  • Items may be exchanged for a different size, color, or product of equal value, subject to availability.

  • Exchanges must be initiated within 1 day of receiving the item.

5. Damaged or Defective Items

  • If your item arrives damaged or defective:

    • Notify us within 2 hours of delivery.

    • Provide video and photos of the damaged item and packaging for assessment.

    • We will either replace the item or issue a full refund, including shipping costs.

6. Exceptions

  • Non-Refundable Items:

    • Gift cards, custom jewelry, and final sale items.

  • Late Requests: Refund or exchange requests made after the specified timeframe will not be accepted.

7. How to Initiate a Refund or Cancellation

To request a refund, exchange, or cancellation, please contact our customer service team with the following details:

  • Your order number.

  • A description of the issue (if applicable).

  • Video and Photos (for damaged or defective items).

Terms and Conditions

Welcome to Handy Hearts. By accessing or using our Website, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase. If you do not agree to these terms, please refrain from using the Website.

1. General Information

1.1. Handy Hearts is operated by Handy Hearts Inc, registered at Ground Floor No 1, OMR Road, Padur, Kelambakkam, Chengalpattu, Tamilnadu, - 603103.
1.2. For any inquiries, you can contact us at: handyhearts2023@gmail.com or +91 6383258717.

2. Eligibility

2.1. To use this Website and make purchases, you must be at least 18 years old or have the consent of a legal guardian.
2.2. By using this Website, you represent and warrant that you meet all eligibility requirements.

3. Products and Pricing

3.1. All products listed on the Website are subject to availability.
3.2. Prices listed are in Indian Currency and exclude applicable taxes and shipping costs, which will be calculated at checkout.
3.3. We reserve the right to change prices and discontinue products at any time without prior notice.

4. Orders and Payments

4.1. Orders are subject to acceptance and availability.
4.2. Payment must be made using the methods specified on the Website.
4.3. If a payment is declined or flagged as fraudulent, we reserve the right to cancel the order.

5. Shipping and Delivery

5.1. Estimated shipping times are provided at checkout. Delays may occur due to unforeseen circumstances.
5.2. We are not responsible for delays caused by third-party carriers.
5.3. International customers are responsible for customs duties and taxes.

6. Returns and Refunds

6.1. Our return policy allows for refunds or exchanges within 30 days of purchase.
6.2. Items must be returned in their original condition with proof of purchase.
6.3. Shipping costs for returns are the customer’s responsibility unless the product is defective.

7. Intellectual Property

7.1. All content on the Website, including logos, images, text, and software, is owned by Handy Hearts or licensed for use.
7.2. Unauthorized use, reproduction, or distribution of Website content is prohibited.

8. User Accounts

8.1. You are responsible for maintaining the confidentiality of your account information.
8.2. Any unauthorized activity on your account must be reported to us immediately.

9. Limitation of Liability

9.1. Handy Hearts is not liable for any damages resulting from the use of our Website or products, except where prohibited by law.

10. Governing Law

10.1. These terms and conditions are governed by the laws of India.
10.2. Any disputes will be resolved exclusively in the courts of India.

11. Changes to Terms

11.1. We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
11.2. Continued use of the Website constitutes acceptance of the updated terms.

12. Privacy Policy

12.1. Your use of the Website is subject to our Privacy Policy. Please review it to understand how we handle your personal data.

By using Handy Hearts, you acknowledge that you have read and understood these Terms and Conditions.

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